The following standard terms of business apply to all instructions accepted by the Company. All work carried out in the provision of Will Writing Services is subject to these terms except where changes are expressly agreed in writing. These terms of business form the basis of the contract between the Company and the Client.<\/p>\n
1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Definitions and Interpretation<\/strong><\/p>\n 1.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In these Terms and Conditions the following terms shall have the following meanings:<\/p>\n 1.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Unless the context otherwise requires, each reference in these Terms and Conditions to:<\/p>\n 1.2.1\u00a0\u00a0 \u201cwriting\u201d, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;<\/p>\n 1.2.2\u00a0\u00a0 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;<\/p>\n 1.2.3\u00a0\u00a0 \u201cthese Terms and Conditions\u201d is a reference to these Terms and Conditions and the Schedule as amended or supplemented at the relevant time;<\/p>\n 1.2.4\u00a0\u00a0 a Schedule is a schedule to these Terms and Conditions; and<\/p>\n 1.2.5\u00a0\u00a0 a Clause, Section or paragraph is a reference to a Section of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.<\/p>\n 1.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.<\/p>\n 1.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Words imparting the singular number shall include the plural and vice versa.<\/p>\n 1.5\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 References to any gender shall include the other gender.<\/p>\n \n 2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Procedures<\/strong><\/p>\n 2.1\u00a0 On the initial appointment your detailed instructions will be taken and appropriate advice given on matters relating Will Writing Services. Any queries or questions will be answered and a full explanation given on the contents and terminology used in the drafting of your Documents.<\/p>\n 3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Company undertakes to:<\/strong><\/p>\n 3.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Comply with your instructions with reasonable skill, care and expedition appropriate to your needs.<\/p>\n 3.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide you with the best advice on matters relating to the Will Writing Services. In some cases this may mean advice to draw up other documents, or take other action, which may incur further fees. In such cases full details of such charges will be given to you in advance and you are under no obligation to proceed with any ancillary services offered. However, in some circumstances you may be asked to sign a declaration stating that you are acting against the advice given.<\/p>\n 3.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Comply with the Client`s instructions\u00a0using all due skill, care and expedition appropriate to the need of the client. Regarding the dispatch of documents Company must adhere to the following timescales unless otherwise agreed\u00a0in writing with\u00a0the client at the time that\u00a0the client’s instructions are received.\u00a0The following timescales take effect\u00a0immediately\u00a0upon the\u00a0Client\u00a0providing all the information required to complete the\u00a0agreed instructions.<\/p>\n 3.3.1\u00a0\u00a0 Dispatch\u00a0of\u00a0Draft documents \u2013 21 calendar days<\/p>\n 3.3.2\u00a0\u00a0 Dispatch\u00a0of\u00a0executable\u00a0documents\u00a0AFTER drafts are approved \u2013 7\u00a0calendar days<\/p>\n 3.3.3\u00a0\u00a0 Dispatch of executable\u00a0documents\u00a0if\u00a0drafts are NOT supplied \u2013\u00a021 calendar days<\/p>\n 3.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 However where circumstances occur,\u00a0including those which are\u00a0beyond\u00a0the Company\u2019s\u00a0control,\u00a0which result\u00a0in\u00a0the\u00a0documents being delivered outside\u00a0the above stated timescales,\u00a0the\u00a0client must be informed and\u00a0upon\u00a0their request must be\u00a0provided with\u00a0a full written explanation\u00a0for the cause of the delays AND the opportunity to renegotiate\u00a0or cancel the\u00a0contract, with a full refund being provided\u00a0should it be requested by the\u00a0client.<\/p>\n 3.5\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain the strictest confidentiality and not to pass on your details to any other organisation without your express written permission unless legally required to do so and shall comply with all legislation in force relating to data protection.<\/p>\n For more information on how we hold your data please view our privacy notice (add link\/hyperlink) which will be provided to you in addition to these terms of business.<\/p>\n 3.6\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Offer an attestation service that supervises the signing and witnessing of your Documents at your home if you are local, or instruct you via zoom or phone on the signing procedure. The Company will not take responsibility for ensuring the validity of your Documents where the attestation service has not been taken up and the execution supervised by an agent of the Company. The signing of your Documents must be carried out according to the law of England and Wales in order for your Documents to be valid. All Documents will be supplied to you with full written instructions of how these should be completed and the Company will check the documents for free after they have been signed to ensure validity. It is your responsibility to send the documents to our Company after you have signed them if you would like them checked.<\/p>\n 3.7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Refund any money paid in respect of the preparation of your Will(s) should you change your mind within 14 days from the date of taking your instructions. After the expiration of this period the Company reserves the right to charge you for the advice given and for any work already carried out on your behalf and in accordance with your signed instructions. An itemised bill will be produced for any charge falling due under this term.<\/p>\n 3.8\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Company does not accept any liability or obligation to advise you of any changes in legislation or taxation which may affect you either directly or indirectly and may necessitate a review of your Documents. Any Will should be reviewed every three years and on the occasion of any material change in your circumstances, such as divorce, marriage, the birth of children or the inheritance of a large sum of money etc.<\/p>\n 3.9\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Where the company cannot legally or practically follow the instructions given by the client, the company must explain any differences between the client\u2019s instructions or expectations and the documents to be provided.<\/p>\n 4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Notice of the Right to Cancel<\/strong><\/p>\n 4.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer has the right to cancel the Contract within the Cancellation Period as determined by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.<\/p>\n 4.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Seller is Patron Wills<\/p>\n 4.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 For the purposes of this Cancellation Notice, the Reference Number to be quoted in all communications is: As detailed on the Customers invoice\/receipt.<\/p>\n 4.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer has the right to cancel the Contract within 14 Calendar Days of receipt of this notice (the \u201cCancellation Period\u201d).<\/p>\n 4.5\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer may be required to pay for Services provided if provision of the Services has commenced with the Customer\u2019s written agreement prior to the end of the Cancellation Period.<\/p>\n 4.6\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the event that the Customer chooses to exercise their right to cancel within the Cancellation Period, the Cancellation Form attached to these Terms and Conditions as Schedule 1 should be completed in full and returned to the Seller at the address provided in sub-Clause 4.7.1 below.<\/p>\n 4.7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Cancellation Notices must be sent to the Seller at the following addresses:<\/p>\n 4.7.1\u00a0\u00a0 A Cancellation Notice sent by post or delivered by hand must be sent to: Patron Wills, 24 Ballens Road, Chatham, Kent ME58NT<\/p>\n 4.7.2\u00a0\u00a0 A Cancellation Notice sent by email must be sent to: sarah@patronwills.co.uk<\/p>\n 4.8\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Cancellation Notices shall be deemed served upon the Seller:<\/p>\n 4.8.1\u00a0\u00a0 In the case of a Cancellation Notice sent by post, at the time of posting; and<\/p>\n 4.8.2\u00a0\u00a0 In the case of a Cancellation Notice sent electronically, on the day it is sent.<\/p>\n 4.9\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Use of the Cancellation Form is optional; however all Cancellation Notices, in whatever format, must be in writing and must contain all information included in Schedule 1.<\/p>\n \n 5.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Refunds<\/strong><\/p>\n 5.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Customer chooses to exercise the Right to Cancel in accordance with Clause 4 above, the provisions of this Clause 5 shall apply in determining any refund to which the Customer may be entitled.<\/p>\n 5.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer must inform the Seller of their exercise of the Right to Cancel within the period required by Clause 4.<\/p>\n 5.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the provision of Services has commenced, at the Customer\u2019s written request, prior to the giving of notice by the Customer and the end of the Cancellation Period, the Seller shall remain entitled to any monies constituting the value of such Services.<\/p>\n 5.3.1\u00a0\u00a0 Where the Customer has already made payment to the Seller, any refund issued shall be less the relevant sum determined under sub-Clause 5.3.<\/p>\n 5.3.2\u00a0\u00a0 Where the Customer is yet to make payment to the Seller, the sum due from the Customer shall be adjusted accordingly.<\/p>\n 5.3.3\u00a0\u00a0 The Seller will inform the Customer in writing of the relevant calculations involved in determining sums deductable or payable under this Clause 5.<\/p>\n 5.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the provision of Services has commenced prior to the giving of notice by the Customer and the end of the Cancellation Period without the Customer\u2019s written request, the Seller shall not be entitled to any monies constituting the value of such Services.<\/p>\n 5.5\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Customer requires their Documents urgently and require that the Company commence work prior to the expiration of the cancellation period the Customer can agree to waive their rights under the Regulations by signing a waiver agreement. This will mean that they will be required to pay for any work completed should they decide to reinstate their right to cancel within the 14 days. This should be provided in writing.<\/p>\n \n 6.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Liability<\/strong><\/p>\n 6.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Seller fails to perform the Services with care and skill it shall carry out remedial action at no extra cost to the Customer.<\/p>\n 6.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Seller shall not be liable to the Customer or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Seller\u2019s obligations if the delay or failure was due to any cause beyond the Seller\u2019s reasonable control or where the Customer has failed to meet their obligations under Clause 8 below.<\/p>\n 7.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customers Obligations are:<\/strong><\/p>\n 7.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To disclose all relevant facts and answers to all the questions asked to allow the Company to provide accurate advice and to produce an effective legal Document. The Company shall not accept liability in respect of information which was not disclosed, and therefore not documented by the person taking your instructions, and which comes to light at a later date as being of relevance and which may effect the validity or content of your Documents or advice given.<\/p>\n 7.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To read through the draft Documents provided, to confirm that they correctly reflect your wishes as to the distribution of your estate and that the names and addresses of the persons mentioned in your Documents are correct, adding any missing data not supplied at the time of taking your instructions.<\/p>\n 7.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To return the Documents together with any amendments to the Company as soon as possible. If you fail to return the Documents to the Company, the Company shall accept no liability for the draft Documents. The Company shall not be responsible for any delay due to your failure to comply with the above.<\/p>\n 7.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To notify the Company if you do not receive your draft Documents within two weeks of the first appointment, unless otherwise agreed.<\/p>\n 7.5\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To pay the fee due for the provision of Will Writing Services in full and in accordance with the terms of our invoice.<\/p>\n 7.6\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If you are having the attestation service, you should arrange for the witnesses to be present at the time of the execution of your Will.<\/p>\n 8.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Client Care<\/strong><\/p>\n 8.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Company is committed to providing the Customer with a high quality service. An essential part of that service is that the Company will communicate effectively with the Customer so that they are kept informed of progress.<\/p>\n 8.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Company maintains a full complaints procedure to which any complaint should first of all be addressed. If the matter is unable to be resolved to your satisfaction you may refer it, in writing, to the Complaints Department, The Society of Will Writers. Chancery House, Whisby Way Lincoln, LN6 3LQ.<\/p>\n The Company complies with the Society\u2019s Code of Practice of which a copy is available upon request.<\/p>\n\n\n
\n \u201cCalendar Day\u201d<\/strong><\/td>\n means any day of the year;<\/td>\n<\/tr>\n \n \u201cCancellation Form\u201d<\/strong><\/td>\n means the form attached to these Terms and Conditions as Schedule 1;<\/td>\n<\/tr>\n \n \u201cCancellation Notice\u201d<\/strong><\/td>\n means the notice attached to these Terms and Conditions as Schedule 1 or such other written document containing the same information, produced by the Customer;<\/td>\n<\/tr>\n \n \u201cContract\u201d<\/strong><\/td>\n means the contract for the purchase and sale of the Services under these Terms and Conditions;<\/td>\n<\/tr>\n \n \u201cCustomer\u201d<\/strong><\/td>\n means the individual purchasing the Services from the Seller who shall be identified in the Order;<\/td>\n<\/tr>\n \n \u201cOrder\u201d<\/strong><\/td>\n means the customer\u2019s completed order for the purchase and provision of Services;<\/td>\n<\/tr>\n \n \u201cPayment Information\u201d<\/strong><\/td>\n means all information required to take the required payments from the Customer and includes, but is not limited to, credit\/debit card details and residential address details;<\/td>\n<\/tr>\n \n \u201cSales Literature\u201d<\/strong><\/td>\n means any and all brochures, catalogues, leaflets, price lists and other documents providing details of Services available and pricing information for those services;<\/td>\n<\/tr>\n \n \u201cSeller\u201d<\/strong><\/td>\n ; and<\/td>\n<\/tr>\n \n \u201cServices\u201d<\/strong><\/td>\n Means the services which the Seller is to provide in accordance with these Terms and Conditions, any specific terms which apply only to those services, and as specified in the Order.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n